2425 Industrial St, Burlington, ON L7P 1A6

4.9
Total 600 Reviews
905-336-2266

Stop N Go Automotive Customer Care

Customer Care 1

Ensuring your peace of mind – wherever you are.

Our goal at Stop N Go Automotive Centre is to handle the service and repair work of your automobile so effectively that we earn the privilege of managing the life cycle of all your vehicles – import and domestic. We’ve been providing that quality service since 1976.

We’ll take responsibility for the health and longevity of your vehicles so you don’t have to. Our reminder mailers are highly intelligent – customized for your vehicle and even adjusted for your specific driving habits!

Your experience is critical to us, so we’ll also follow up after any work with a phone call to make sure everything meets or exceeds your expectations. We believe that Stop N Go’s staff performs exceptional work, and we continuously check our own performance by grading our technicians and service advisors according to your feedback.

In fact, we guarantee our quality with a Nationwide Warranty and a 24-hour Roadside Assistance Program FREE of charge. You are automatically enrolled into the Warranty and 24-hour Roadside Assistance Program when you receive your Rewards Card. Your card also rewards you with money for future work when you properly maintain your vehicle with Stop N Go.

Thank you very much for choosing Stop N Go as your vehicle service provider.


Rewards Card Program

Rewards Card Program

Being a part of our loyalty Rewards Card program is FREE! If you don’t have a Stop N Go Rewards Card yet, be sure to ask our Service Advisor the next time you come in for an auto repair or service visit.

Features and benefits of this valuable Rewards Card program include:

  • Earn dollars toward future auto repairs and services at Stop N Go.
  • Use your rewards dollars on your next visit or save them up.
  • Your Rewards Card includes 24-Hour Roadside Assistance nationwide!
  • You can buy a Stop N Go Rewards Card as a Gift Card with a pre-loaded dollar amount of your choice.

Remember to bring and use your Rewards Card every time you come to Stop N Go Automotive! Plus, you should always carry the card with you wherever you go, in case you ever need to use our Roadside Assistance.


Reminder Program

Reminder Program

Let’s face it, with the way our lives are in this modern world, there are so many things to remember and to do. Between responsibilities with our families, friends and workplace – some days we barely have time to remember to even to eat! There is one thing that Stop N Go can help you with though, and that’s with our personalized Reminder Mailer program.

We maintain a computerized history of all of your auto repair and service visits at Stop N Go. We also take note of your vehicle’s mileage at every visit, and keep track of any recommendations our techs give you for either repairs or maintenance services. Based on this history, we are able to send you personalized Reminder Mailers to help remind you of any services or repairs you may need on your vehicle.

When you get a Reminder Mailer from us, just simply give us a call to schedule your appointment or use our Online Real-Time Appointment Scheduler. And if you can’t bring your car to us during normal business hours, you can use our convenient After-Hours Vehicle Drop-Off Service (Early Bird/Nite Owl Service – see below for details).


Follow Up Program

Follow Up Program

Our entire Stop N Go Automotive staff – from our friendly Service Advisors who you see behind the service counter to the professional Technicians who work on your car – are dedicated to providing the best customer service experience you can get from an auto repair shop in the Burlington area.

We want every customer to be 100% satisfied. We want to respond to our customers’ needs and if there is any area that needs improvement, we want to hear about it! That’s why, within 2 weeks after your visit to Stop N Go, you will receive a Follow Up Call. This anonymous survey is your chance to let us know how we are doing and if we can make any improvements.


Early Bird / Nite Owl Service

Early Bird

Stop N Go Automotive’s Early Bird / Nite Owl Service is a convenient after-hours vehicle drop-off service. We understand that sometimes our customers’ schedules may not permit them to come to us during our normal business hours. Our Early Bird / Nite Owl Service is the solution that meets our customers’ busy schedules.

To use this convenient service is easy! Simply bring your vehicle to our auto repair shop location. We have a Key Drop safety drop-box near our entrance. Fill out the form and seal your car keys with the form in the envelope, then drop the envelope through the drop-box slot. This box is secure and can only be accessed by our staff. One of our service advisors will contact you after we open to confirm your service or repair request.

If you have any questions, please Contact Us.


24-Hour Nationwide Roadside Assistance

Roadside Assistance

We care about our customers, no matter where they are. This is why we offer a FREE 24-Hour Nationwide Roadside Assistance program as part of our Rewards Card program. You should carry your Stop N Go Rewards Card with you at all times, in case you ever need to use our Roadside Assistance.

Our Nationwide 24-Hour Roadside Assistance program provides assistance in the event of an emergency; it offers help for the most common roadside emergencies like towing, fuel or water delivery (up to $75.00 per year/per vehicle).

Read the Terms and Condition of our Roadside Assistance.


Local Shuttle Service

Local Shuttle Service

Dropping your car off with us for the day and need a ride? When you make an appointment or come in for service, just mention that you need a ride. We will drop you off at any location – home, work, or anywhere you need to go. When your vehicle is ready, we will call you and if you need a ride back to our shop, we will come pick you up!

Please note:
Our Local Courtesy Shuttle Service is for drop offs and pick ups for locations within Burlington. If you need a temporary vehicle for the day, ask us about arranging a complimentary loaner vehicle for you.

Our Customer Reviews

We had a great experience with Stop N Go Automotive! They are very professional and great customer service. The work was done in timely manner. We definitely recommend Stop N Go. We'll use their services again.

Carolina Carrillo Oct 10, 2025

Great service at Stop & Go Burlington! They waived my inspection costs entirely and didn't charge me a dime. Highly recommend them for their honesty and fair pricing.

Stairs4u Team Mar 3, 2026

Great service! Not only that but they detail your car for you and provided me with a loaner car. If you are looking for a great trustworthy mechanic Stop and Go is the place! Thanks guys!

Craig Talbutt Mar 3, 2022

Always a great experience at Stop N Go! Thanks for taking such great care of my car.

Kate Holton Mar 3, 2026

I had a great experience with Stop N Go recently. I appreciated the full and thorough vehicle inspection and there were photos and notes included in the report so I knew it was thorough. They also gave genuine advice on what should be repaired/replaced immediately and what could be deferred to another time. Great service and good people!

Anna Golding Mar 3, 2026

Great customer service with no unnecessary upselling.

Julie Burnett Feb 2, 2026

Amazing service. Staff are friendly, knowledgeable and helpful. The shuttle was prompt and drop off and pick was seamless. They detailed my car prior to pick up which was such a nice surprise. Highly recommend this business.

Emily Kolodziejczak Feb 2, 2026

2026 - More repairs needed on old CRV. More Stop n Go magic. Very fast turn around in sourcing parts, putting them where they were supposed to go, refreshing various fluids and getting it mobile. Thanks again! Stop N Go to the rescue In Feb 2025. Sourcing parts and getting repairs done quickly on an older vehicle. All went well again. Thumbs up in 2025! Recently had a service done on my son’s car. As usual the work was done very well and professionally. Thanks, Tim. Recent service Dec 2024. Shop got my vehicle in quickly, explained the diagnosis and completed the work quickly and professionally. Thanks again, Tim. April 2025 - Van running quiet and properly again after exhaust and sensor work. Thanks for getting us in quickly and fixing the problems! Tim. May 2025 - Brake work done on van after calliper failure. Stop N Go provided the usual expert service, did the repairs quickly and brakes are fine again. Thanks. May 2025 - Team Stop N Go to the rescue again! Doing emergency diagnoses on sensor warnings, swapping faulty components and getting me back on the road. June 2025 - Thanks again for diagnosing the window issue and getting the parts replaced so quickly! October 2025 - I have a house full of young drivers and a driveway full of old cars. Todd, Matt and the pit crew at Stop N Go do a fantastic job of keeping them all roadworthy. The diagnoses (sometimes dreaded) are on the nose and the repairs are remarkably fast and always solid. The advice on a balance between what is safe and needed and what is economical are always well considered, insightful and welcome. Today, the staff volunteered to put some extra time in on a part that failed right before closing time so that I could have my vehicle for the weekend. All very much appreciated!!! November 2025 - Back to the shop for some seasonal maintenance on CRV. The Stop N Go team took care of it quickly and expertly, as always, at an extremely economical price. Thanks again guys!! January 2026 More issues with van. Stop n Go fixed it up again quickly and efficiently. Thanks guys, and Happy New Year!

Tim Janzen Jul 7, 2021

Was very pleased with the detail, explanation of concerns, plan to fix the van, and finally with the result. Thank you Todd and team.

Todd Giles Feb 2, 2026

Great experience with Stop N Go this week. We broke down on the road, had it towed to the shop, and they were happy to accommodate last minute. Todd, Matt and the team were very kind, thorough, and clear with the work that needed to be done. They outlined everything in a simple to understand document which helped me make my decisions easily. They had me back on the road in a very timely manner, and I left feeling like I was taken care of. Needless to say, I will be coming back in the future. Hopefully not too soon in the future though. lol. A big shoutout to Team Stop N Go, Burlington!

Carlo Baes Feb 2, 2026

Had the original springs re installed in my car and these guys did a fantastic job and were very expedient. Picked up the car and she was detailed as well.... what a touch. Great people great service! Thanks Matt & Todd! FIRST CLASS!!

Tracy Wilks Feb 2, 2026

I think I have already written a review about this place before but they are seriously THE BEST, most trustworthy group of people around. I've had 3 cars and taken all of them to get worked on here. They will give you a loaner car so you are still able to get to work/school, they make sure your car is clean, and your safety is their top priority. They also explain everything to you and make sure you understand. If you are lucky enough to live in Burlington,/GTA or even the Golden Horseshoe you need to bring your vehicle here.

Hannah Ralph Feb 2, 2026

After many years, multiple cars and service needs from minor to major repairs - Matt and Todd still exceed my expectations! Service of a family owned business with the timing and quality of a large dealership, they go the extra mile for their customers and I simply won’t go anywhere else!

Andrea Bokor Feb 2, 2026

I’m extremely satisfied with their service. Everything was handled very professionally, and all the inspection reports and quotes were clear, detailed, and easy to understand. I would especially like to thank Matt. He is incredibly friendly and patient. As someone whose English is not very strong and who knows nothing about cars, I was quite stressed at first. Matt took the time to explain everything to me carefully, spoke slowly, and pronounced everything very clearly, which made it much easier for me to understand. This greatly reduced my stress. Thank you so much to Matt and the entire team. I truly appreciate the excellent service and would highly recommend them!

Nico Qian Jan 1, 2026

Great experience. Will be using them again in the future.

Daniel Gudgeon Jan 1, 2026

In and out 20 minutes for the replacement of two hatch struts--doesn't get much quicker than that!

Rick Lane Feb 2, 2024

Top notch service! Communication and service outstanding. Gentleman who drove me to and from was extremely courteous and a safe driver!

Nancy Plume Jan 1, 2026

The experience at Stop n Go is always Fantastic. Everyone there is amazing.

Kim Martin Jan 1, 2026

Service level is great here.

Tyler Dec 12, 2025

Matt was heaven sent- I arrived to his shop right at closing with a flat tire and break capilar broken - he and his team stayed late to help me. They were kind, professional and the location was very clean and enjoyable to be in. Thank you Matt and the Stop N Go team for taking care of us - You all are great gentlemen!

Sarnia Meditation Dec 12, 2025

Matt and Todd have been providing excellent service since I began taking my car to them, at least 6-7 years ago. They are always helpful and thorough with explanations, videos and pictures on why something is needed and what can possibly wait until the next servicing. However, last week, Todd went above and beyond. The battery in my key died so my car wouldn't start. When I explained that I was on my way to a sensitive family matter, he said, "Don't worry I will send someone to you right now to replace the battery." As luck would have it, I didn't even have to wait for anyone to come, because Todd called me back with an immediate solution to pop out the start button and use the key fob manually. Todd's help and support not only solved my immediate problem, but relieved my stress on an extremely stressful day. So much appreciated!

Sian Williams Dec 12, 2025

Just recently I had a tire change and service with Stop N Go. A diagnostic was sent to me explaining the work that needed to be done and why. Once I gave my ok to proceed, my car was worked on, done in a timely manner and was returned cleaner inside and out than when I took it in. The front staff are friendly and thorough. I am confident in taking my car there for future work.

Deborah Pratt Dec 12, 2025

I have been going to Stop and Go for a year now. Every time I go I feel I am well looked after whether they are changing the oil, servicing identified concerns or changing my tires. They always check the vehicle throughly and I leave knowing I will not have any problems. Thank you for your excellent service and giving me peace of mind for my safety. Shout out to Matt and Todd for your personal and genuine customer service.

Emily Bosma Nov 11, 2025

Really great service! I needed my front brakes done and they got me in very quickly at a very fair price. Everything was clear with no surprises, and the job was done really well. They only serviced what was needed and let me know I still have time before my rear brakes need attention. I really appreciate their clarity and honesty. Highly recommend!

Holly Quilitz Nov 11, 2025

Matt and his team did an excellent job identifying and fixing my automotive . It drives like new.

Carolyn Moorman Nov 11, 2025

Todd & his team absolutely met and exceeded all expectations. Work was done quickly & at a reasonable price point. We also received a wash and interior clean compliments of the team. The commitment to service and client care is exceptional. Thank you.

Veloce Robotics Nov 11, 2025

We all know by now how good these guys are at what they do. I would like to add how nice it is to have a shop to go to where I, as someone who knows nothing about cars, feels confident that I'm not going to taken advantage of!! Only the repairs that need to be done get done and get done right!! Shout out to Todd and the rest of the team at Stop N Go

Bik M Jun 6, 2020

Another great experience here! Thank you Stop n Go!

Lindsay Sep 9, 2025

Great service and very knowledgeable. I trust them!

John Horvat Nov 11, 2025

If you haven't been to StopNGo for your car maintenance please try them. I don't think you'll be disappointed. The office staff is extremely friendly and knowledgeable. In my opinion the prices for maintenance are good. They provide you with complete details of what's been done and what you might need in the near future. They also detail your car before you pick it up. The office and waiting area are spotless. Thank you for the great experience Todd and Matt.

Ursula Goodfellow Nov 11, 2025

Todd, at Stop and Go has for many years serviced our Honda Odyssey. {630, 000 km!} When ever possible, Todd has tried to save us money on costly repairs, and made helpful suggestions to maintain the integrity of our car. Thank you Stop and Go, for providing peace of mind, about our Honda Odyssey! John Cowles

John Cowles Jun 6, 2023

I have been having my service done at Stop N Go since January 2025. I just purchased a new used vehicle and Stop N Go was taking off my all season tires that came with the car and changing to my winter tires. They informed me that even though my previous tires fit the new vehicle, they informed me I needed a different lug nut to keep the tire adhered to the rim. Stop N Go is always safety first. They also brought to my attention that the spray that was used on my rotors and pads at the saftey by another mechanic, was improper and could possibly cause me some concern in the future. I valued there opinion and recommendation. I find Stop N Go to be very honest and efficient. It is great that they offer a ride back home while your vehicle is being worked on and if you need a vehicle due to other commitments, they are more than willing to accomodate you with a vehicle to use during the day. You can't get better customer service like this anywhere!!!

Janet Wakaruk Mar 3, 2025

They are truly well organized, great coordination, customer-friendly and provide fast & safe service. Thank you for everything.

erdem altindag Oct 10, 2025

Exceptional Service – Highly Recommended! I can't thank the team at Stop N Go Automotive enough for their outstanding work. After taking my car to multiple places with no luck, these guys were the only ones who could finally diagnose and fix a complex issue with the wiring system. The car is now running perfectly! A special shoutout to Todd—his dedication, clear communication, and determination to get the job done right truly stood out. He kept me updated every step of the way and made sure everything was handled with care and professionalism. If you're looking for a reliable and skilled auto shop that genuinely cares about getting it right, I highly recommend Stop N Go. They went above and beyond, and I’m incredibly grateful!

Mr. Darwish Oct 10, 2025

Great team, reliable and professional

pej man Aug 8, 2025

Stop N Go always provides great service. I have been taking my car to them for a few years now. Their work comes with a warranty that they honour. The use of their courtesy cars is also quite convenient! Would definitely recommend.

Asmaa Sep 9, 2025

Had a blown tire on the highway and needed an urgent appointment. They took me right away. Set me up with a car to drive to work while they worked on mine. I was kept updated with photos and videos of the repair. Everyone was super kind and very hospitable. They even cleaned my car! If I lived closer this would be my new go to shop for my car.

Hammad Sheikh Sep 9, 2025

Top notch, same day service. The report you receive before work is done is next level. Amazing shop

Steven Penney Sep 9, 2025

We have been with Stop N Go for years. They are honest, reliable and takes time to explain things to you. They have amazing customer service and we would highly recommend them!

Maria Li Sep 9, 2025

I've been taking my car to 'Stop N Go' for a few months, and I'm thoroughly impressed. They're professionals, trustworthy, and offer decent pricing. The customer service is top-notch - they keep me informed with photos and clear explanations of any issues. Plus, they always wash, clean, and vacuum my vehicle after each service, which is a huge bonus. Big thanks to Todd and Matt for providing excellent service. I'm really appreciating the level of care they show my car.

Ned Ungor Aug 8, 2025

Very professional, polite and trustworthy mechanics. First time taking my car to this shop and couldn’t have been more happy with the results! Huge shoutout to Todd who kept me in the loop during the whole process- really puts in the effort and gives great suggestions 👍🏽👍🏽

Gary S Aug 8, 2025
Locations Served
Stop N Go Automotive
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