i know that the work is done quickly and efficiently.i know that everything is explained to me so i know exactly what repair needs to be done and the cost of the repairs. i appreciate the fact that a loaner car is usually available so i am not without a vehicle while my car is in the shop. i always enjoy talking to Todd and Jen (Rex and Pat), everyone is always welcoming and friendly. thank you for taking such wonderful care of my car. thank you for the coffee, greatly appreciated.